Forum Discussion
Teams call controls on jabra headset not working
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
I’ve been in contact with plantronic support. They say that Microsoft states that if Teams run in island mode that device controls are not supported or that issues with it are known.
I have tried to set my client to teams only mode and now I wait on changes to apply so I can test.
MaWest What annoys me is that the likes of Jabra and Plantronics sell this functionality, but they don't seem to be pushing the issue with Microsoft on our behalf. Meanwhile, their customers have to spend wasted hours, fiddling with settings, deleting/reinstalling, calling customer support, turning machine off and on etc. with zero success! The last message I recieved from Jabra, was that it looks like a Microsoft issue, so to wait for an update to resolve it. 
Same here. I was just getting crazy. Call control worked for while and suddenly stopped working. I have JABRA EVOLVE2 65 MS Teams. I contacted JABRA and it was not easy. But what I got is that some gibberish regarding Island mode and MS issues and that they cannot help but they are surely not responsible, although they are advertising a device as having the best collaboration with Teams but actually there is no collaboration at all. I contacted MS support as well, but they said that I should contact my IT. You can imagine how much my IT care about my JABRA headset issue. And actually this is my headset and it should work with Teams but everybody who should provide support is just telling me bull**bleep**.
I reinstalled everything including Windows. It is so annoying. It seems that it nobody's responsibility.
Hi everyone,
I just wanted to provide update on my case... I contacted my IT and they said, as it was said previously by someone here, that it is not an option to set Teams to Teams only mode since it would kill Skype which is used as well by the colleagues. Ridiculous...
Congrats to MS and JABRA and to all other manufacturers who just do not give a ... after they sold their ... products...
