Forum Discussion
Teams call controls on jabra headset not working
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
owler_77I'm having the same issue with the same headset. It's been working flawlessly for months, but, a couple of weeks ago the Answer/End Call buttons stopped working in Teams. I've updated firmware for both the headset and the Link and uninstalled/reinstalled Jabra Direct. No change.
Same here with Jabra Evolve 80 Link.
Update:
I think I found out why this happened, and it is not good news. In fact it seems that the regression may have been intentional: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/introducing-new-teams-certified-devices/bc-p/1415618#M5682
Ole_Martin That is concerning. If this is intentional to promote new line of Teams products, it is problematic in many ways and will most certainly hurt MS Teams in a long run.
He1di wrote:Ole_Martin That is concerning. If this is intentional to promote new line of Teams products, it is problematic in many ways and will most certainly hurt MS Teams in a long run.
Indeed!
On the positive side; the latest firmware upgrade of my headset (through Jabra Direct) made it Teams Certified. So that is something at least.
And - knock on wood - I have not experienced this problem for over a week now...edit: virtually knocking on wood did not help, the jinx hit me straight away 😞
Again I am unable to hang up using the controls. It beeps to confirm the click, and then nothing.
