Forum Discussion

Brass Contributor

Dec 07, 2021

Solved

Teams Button on new Microsoft Modern Speaker and Modern Bluetooth Headset Stopped Working

I have the new Microsoft Modern Speaker and Modern Bluetooth headset for Teams. Recently the "Teams" button stopped working on both. If I understand how it's supposed to work when I press it while Te...

microsoft teams

ARA0815
Dec 13, 2021
Icebugz
Seems there is an issue with current MS Teams version. According to Jabra support, MS would probably come with a new version, but they are not sure about the timeline.

... wondering if it makes sense to purchase MS Teams certified devices, if respective functionality is not included in testing cycles

dcpoirier

Copper Contributor

May 23, 2022

I purchased a new USB-C Modern Speaker. The Teams button lit up when plugged into the USB port. However, the button had no effect when pressed. I rebooted the PC and saw the same outcome. I manually initiated a Teams update from within Teams. When the update completed, the Teams Button on the Modern Speaker started working as advertised (brought the Teams app into focus).

Icebugz

Brass Contributor

May 23, 2022

Are you referring to the commercial version of Teams (which you use with co-workers) or the "Friends and Family" version that comes bundled with Windows 11 and can be installed on Windows 10? They are different but look the same for the most part. Both were broken in December but the commercial version was fixed in late January early February. The "Friends and Family" version remains broken. Panos Panay has aggressively pushed using the "Friends and Family" version of Teams in his presentations. Microsoft even created a "Certified for Teams" accessory program that clearly does not apply to its own products. Don't get me wrong, I want them to succeed as I have worked in IT for 30 years going back to mainframe days. Now I work in the semiconductor industry. It appears to many in the industry that Microsoft is more a commercial focused company these days and I get why. I am writing this message on a Surface Duo 2 which is also not without a dozen aggravating small issues that could be fixed with a light lift. Sorry for the rant, I am a Microsoft fan, just want them to be a customer fan as well.

dcpoirier
Copper Contributor
May 23, 2022
Icebugz, sorry to have not been more specific. I was speaking about the Work or School version of Teams. I have not tested on the Friends & Family version although I do also use F&F and have been happy about some of the recent meeting scheduling UI enhancements.
- Icebugz
  Brass Contributor
  May 23, 2022
  No worries my friend thanks for clarifying, that definitely helps. Yes, I agree about the capabilities of the F&F client that have been added, hence my desire for the Teams button to work as expected. I think the eventual direction is to deprecate Skype and make Teams F&F the default messaging platform for consumers, but I don't think they have officially acknowledged that. If so, I think they should rebrand the name to something more consumer oriented, while still having the same backend.
  
  If you get the time and can test the button capability on your F&F install we would greatly welcome the results. It doesn't change anything that would cause you to have to re-configure it on your work machine. Have a great day and thanks again!
  - dcpoirier
    Copper Contributor
    May 25, 2022
    Icebugz, I brought home the speaker to test for you. I agree the Teams button does not work but all other functions performed as expected. I agree that the Teams button should function properly on the F&F Teams version and I hope that Microsoft is listening to us and will get it fixed soon. I agree there is more to do on F&F - it needs to be galactically simple to use for the F&F user base. And it needs to be able to interoperate seamlessly with users who are running the W&S version. I still have hope this will happen.