Forum Discussion
Icebugz
Dec 07, 2021Brass Contributor
Teams Button on new Microsoft Modern Speaker and Modern Bluetooth Headset Stopped Working
I have the new Microsoft Modern Speaker and Modern Bluetooth headset for Teams. Recently the "Teams" button stopped working on both. If I understand how it's supposed to work when I press it while Te...
- Dec 13, 2021
Seems there is an issue with current MS Teams version. According to Jabra support, MS would probably come with a new version, but they are not sure about the timeline.
... wondering if it makes sense to purchase MS Teams certified devices, if respective functionality is not included in testing cycles
charlie2323
Jan 05, 2022Copper Contributor
Issam2204could you please provide more info regarding this? is there an ETA, could you provide the tickect number?
Issam2204
Jan 05, 2022Copper Contributor
charlie2323 I don't have any news unfortunately. Maybe oll_ster has something to share.
PS: I just opened a ticket with Poly to ask them about it. They might have some updates. Happy new year!
PS: I just opened a ticket with Poly to ask them about it. They might have some updates. Happy new year!
- lexcynJan 11, 2022Steel ContributorJust wanted to report mine is now working this morning! Same version so this must be something gradually released server side.
- SuHuJan 11, 2022Brass ContributorHI,
I am using exact the same as you and this morning the teams-button is working on the speaker. I did nothing like update or so, just wait 🙂
The button now always lights up. - IcebugzJan 10, 2022Brass ContributorI have 1.4.00.32771 and it's still not working.
- Issam2204Jan 10, 2022Copper ContributorI'm using a Poly Sync 20, and Teams version 1.4.00.32771 (64-bit), and it's working fine.
Maybe it's a gradual release? - lexcynJan 10, 2022Steel ContributorFor those that it's working again:
What device are you using?
What version of Teams are you on?
I am using a Microsoft Modern USB-C Speaker with Teams version 1.4.00.32771 and it is NOT working. - oll_sterJan 10, 2022Copper Contributor
mine is also working now
- lexcynJan 10, 2022Steel ContributorMine still isn't working...
- Issam2204Jan 10, 2022Copper ContributorIt works again, finally! I actually didn't have to update anything. Suddently it works again.
- charlie2323Jan 06, 2022Copper ContributorHi guys,
the ASP service which is what it is used for the Teams button functionality, was disabled, it should be working by Monday, Friday at the latest I believe. Please update Teams client next week and give it a try. - Issam2204Jan 06, 2022Copper Contributor
I just got a reply from Poly:
"We have checked internally Teams button will not work. Because the authentication part initiated by the Teams on physical connection is not happening as it was disabled by Microsoft recently. Microsoft will bring a team’s update which is supposed to be coming by the last week of January. And after that they will fix this behavior. We also have a ticket logged with Microsoft to check the progress of this issue. For time being use the screen icons to manage calls."
So we just need to wait for the end of this month to have it fixed (hopefully).
- charlie2323Jan 06, 2022Copper Contributor
Could you provide the ticket number?Issam2204