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Teams Button on new Microsoft Modern Speaker and Modern Bluetooth Headset Stopped Working
I have the new Microsoft Modern Speaker and Modern Bluetooth headset for Teams. Recently the "Teams" button stopped working on both. If I understand how it's supposed to work when I press it while Te...
Seems there is an issue with current MS Teams version. According to Jabra support, MS would probably come with a new version, but they are not sure about the timeline.
... wondering if it makes sense to purchase MS Teams certified devices, if respective functionality is not included in testing cycles
Just for clarity, I get audio, I can mute, hang up, answer, and even change the volume. The thing that is not working is the dedicated "Teams" hardware button on the devices. Pressing that button is supposed to bring Teams to the foreground (when you have many active windows open) and when a meeting start notification pops up pressing it should immediately take you to the meeting. Also, it has been mentioned that it can start Teams if it is not running although they don't show that in all the sales collateral.
I realize that's not as impactful as the devices not working at all but devices "Certified for Teams" have this additional functionality and I bought these as I participate in a lot of meetings and liked the convenience (and they are made by Microsoft). I have inserted a link to a YouTube video done by Microsoft which shows how this functionality works. At the 3:41 mark is when they demo it.
Microsoft Modern Teams Certified Devices Demo:
https://www.youtube.com/watch?v=9seDui5qdz0&t=564s
I have continued to troubleshoot on my end and I think I see something that may be affecting it. When I look in the old "Device Manager" I see two devices that do not have a driver loaded. They are called "TEAMS ASP" and "TEAMS CONTROL" (I have attached a pic). Some research shows that TEAMS ASP is "Teams Accessory Signaling Protocol" and appears to have the function for Teams communicating with peripherals. I'm fairly certain that is what is causing the functionality to fail. I have searched for a driver or drivers by trying to update it in the device settings, checking Windows Update, have the Microsoft Accessory Manager installed, and seached the web and have not found any.
I realize that's not as impactful as the devices not working at all but devices "Certified for Teams" have this additional functionality and I bought these as I participate in a lot of meetings and liked the convenience (and they are made by Microsoft). I have inserted a link to a YouTube video done by Microsoft which shows how this functionality works. At the 3:41 mark is when they demo it.
Microsoft Modern Teams Certified Devices Demo:
https://www.youtube.com/watch?v=9seDui5qdz0&t=564s
I have continued to troubleshoot on my end and I think I see something that may be affecting it. When I look in the old "Device Manager" I see two devices that do not have a driver loaded. They are called "TEAMS ASP" and "TEAMS CONTROL" (I have attached a pic). Some research shows that TEAMS ASP is "Teams Accessory Signaling Protocol" and appears to have the function for Teams communicating with peripherals. I'm fairly certain that is what is causing the functionality to fail. I have searched for a driver or drivers by trying to update it in the device settings, checking Windows Update, have the Microsoft Accessory Manager installed, and seached the web and have not found any.