Forum Discussion

slicendice73's avatar
slicendice73
Copper Contributor
Jan 25, 2023

Teams button on Jabra Evolve2 65 wireless headphones not answering calls

I recently obtained a pair of Jabra Evolve2 65 wireless headphone (the Teams model) which I'm using in conjunction with the Jabra Link 380.   For the most part, the headphones are excellent and I'm...
microsoft teams
iCoyote's avatar
iCoyote
Copper Contributor
Jan 24, 2024

slicendice73 

Hello,

I made a "repair" of the application "Xpress (pour Microsoft Teams)" of Jabra, and it correct the problem. Some of my colleague do the same and correct also the problem.

  • Athiq1904's avatar
    Athiq1904
    Copper Contributor
    Feb 28, 2024

    iCoyote I have a similar issue with HP EliteBook 830 G8 Notebook PC wheren in the red busy light will not turn on when on call, the boom arm does not change the mic symbol to mute in team but audio message will say my mic is on mute. Answering calls from the boom arm or via the teams button in Jabraa does not work either. 

    Based on the comments in this group, I disabled the Interl SST (OED) and now I am getting the busy light but it is always turned on. 

     

    But still the mute, unmute and answering calls does not with MS Teams on my laptop. 

    I tried connecting the jabra headset to my iPhone and if I use MS Teams from iPhone, the busy light will turn on when I answer a call. To me it looks like the MS Teams on HP Laptops is an issue with Jabra Evolve2 65. Even a replacement from Jabra had the same issue.