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slicendice73's avatar
slicendice73
Copper Contributor
Jan 25, 2023

Teams button on Jabra Evolve2 65 wireless headphones not answering calls

I recently obtained a pair of Jabra Evolve2 65 wireless headphone (the Teams model) which I'm using in conjunction with the Jabra Link 380.   For the most part, the headphones are excellent and I'm...
microsoft teams
Sandra_O3097's avatar
Sandra_O3097
Copper Contributor
May 16, 2023
Heye there. Any updates here? We have the same problem.
slicendice73's avatar
slicendice73
Copper Contributor
May 16, 2023

Sandra_O3097 

Hi Sandra

 

I'm afraid not, no. It's not a hardware issue with the headphones themselves as I can answer calls on my phone using the button. So it seems to be something related to Teams itself...though unfortunately I've not been able to determine exactly what.

 

Jabra support have suggested I check my Teams account and see if it's set to "Teams only" mode. Unfortunately I've not been able to get an answer out of my support department about this, but it could be something to check if you have sufficient access to do so?

 

Best of luck...and if you do manage to work out what the issue is, I'd love to hear!

  • Sandra_O3097's avatar
    Sandra_O3097
    Copper Contributor
    May 16, 2023

    slicendice73 

    Hi silcendice73

     

    Thank you for your quick reply. We currently have the Intel® Smart Sound Technology for USB Audio in suspicion. On older HP Notbooks, where this driver is not installed, we do not have the problem. But this is only a guess at the moment. And yes, we still have Skype and Teams running at the same time. Thus not Teams only mode. But we can't change this just like that.

     

    When I know more or find out something, I will report back.

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