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slicendice73's avatar
slicendice73
Copper Contributor
Jan 25, 2023

Teams button on Jabra Evolve2 65 wireless headphones not answering calls

I recently obtained a pair of Jabra Evolve2 65 wireless headphone (the Teams model) which I'm using in conjunction with the Jabra Link 380.   For the most part, the headphones are excellent and I'm...
microsoft teams
Amminger2102's avatar
Amminger2102
Copper Contributor
Feb 20, 2023

slicendice73  Same headset, same behavior. In addition, the Bussy-Led (red) remains on and I have not yet found a way to fix the problem.

slicendice73's avatar
slicendice73
Copper Contributor
Feb 20, 2023

Amminger2102 it's really frustrating as I really like the headphones - good sound quality, good features, etc. But not being able to answer calls is a major downer. I suspect the answer button not working is actually a Teams issue rather than a headphone issue, but exactly what, I don't know.

 

I recently got a replacement pair (just in case it was the headphones) but sadly they have exactly the same issue...only this time, I'm also getting no sound over Bluetooth from my phone 😞 So I may have to return them for a refund, which is a shame. 

 

Re your LEDs, I don't know if this will work for you, but I found that if you press the up and down volume buttons simultaneously, it will switch between busy and available...the LEDs should switch off when in "available" mode.

  • Amminger2102's avatar
    Amminger2102
    Copper Contributor
    May 16, 2023
    Thank you for the hint.
    Pressing the up and down volume buttons simultaneously to switch between bussy and available works for me.


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