Forum Discussion
Teams Auto Attendant - Dial by Extension transfer to Resource Accounts
For the past couple of years, we have been able to populate the Business Phone field of the licensed Resource Account used for auto attendants or call queues, with an extension. Some are the full e....
Wow. MS Support worked quickly today. The Support Engineer connected with the Product Group and reversed a change on my clients Tenant and ~45 mins later, they were working again. I don't know when change, but I strongly suspect it was related to MC785026. My engineer is gone for the weekend, but if I can get more details to help anyone else speed their recovery along, I will post here again.
Hi, I have the same problem on my tenant. It used to work very well, it stopped to work this week.
Rhony_F put in a ticket to MS Support through the admin page. It's a setting in the tenant that the product group can switch back for you. Takes 45-60 mins to kick in. I suspect when enough people call in they'll fix/reverse what they did. I've got more tenant customers for them to reverse.
- Hi,
Could you send me an open ticket number resolved by Microsoft regarding the same issue? I'll use it as a reference. I believe with that, they can more easily find a solution.- TrackingID#2406070010003116
Apparently this hasn't been on their radar and they're now working on a global fix to have resolved by the middle or end of June, but I'm sure you can reference the above number to get more immediate intervention. Good Luck. Fastest resolution I've ever had.