Forum Discussion
Teams Auto Attendant - Dial by Extension transfer to Resource Accounts
For the past couple of years, we have been able to populate the Business Phone field of the licensed Resource Account used for auto attendants or call queues, with an extension. Some are the full e.164 +17805551000;ext=1234 or just x1234, and to be clear, this is just in the Business Phone field in Entra, nothing to do with the LineURI.
Up until this week, calling into an AA with Dial by Extension, and entering in the extension assigned a resource account, the transfer has worked. Out client can't have been the only one who have used this feature.
Anyone else using this and suddenly it's not working?
13 Replies
We were asked by the Microsoft engineer on one of our cases to verify if is this resolved and for one of our customers it is indeed fixed.
However case simply got closed upon that confirmation and we do not have acknowledgment of a fix having been performed and no response yet to further inquiries.- We have TrackingID#2406110040010208 for the same.
- Have this same issue! Thanks for providing Tracking ID!
- What you are doing does seem very much correct and I agree that the dial by extension doesn't look at LineURI but one of the supported Entra fields instead:
- TelephoneNumber (AD and Microsoft Entra ID)
- HomePhone (AD)
- Mobile (AD and Microsoft Entra ID)
- OtherTelephone (AD)
https://learn.microsoft.com/en-us/microsoftteams/dial-voice-reference#dial-by-extension
I haven't noticed anything broken on our end, but I'll keep an eye out for an advisory.- I know it's correct, it's been working for more than 2 years. I'm also checking to see if the Dial by Name works for resource accounts, something I've never tested before, but because the First Name and Last Name haven't been populated till now/today, I'll have to wait the 1-36 hours for that to potentially kick in.
Any word back on the MS support ticket, or are you getting the 6 degrees of runaround?- I wonder if MS broke this with the Exchange GAL integration with Teams change:
https://admin.microsoft.com/Adminportal/Home?ref=MessageCenter/:/messages/MC785026
I'm annoyed.
