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MTSBob's avatar
MTSBob
Iron Contributor
Feb 12, 2020

Teams app continues to ring after PSTN call is answered on 3PIP desk phone

Teams app on Windows 10 (latest public release). Polycom VVX 5.9.5 Firmware (latest supported) Teams-Only Org Phone System/PSTN Calling Plan.   Call comes in from PSTN. Both the Polycom desk p...
microsoft teams
Kennard1969's avatar
Kennard1969
Brass Contributor
May 21, 2020

We are also having similar issues, MTSBob.  We deployed Yealink T56A phones to our users, and some users also run the Teams app on their cell phones.  When a user answers a call on the Yealink device or cell phone, the Windows Teams app continues to ring until the user clicks in the notification box.  To the best of my knowledge, this didn't happen before Microsoft rolled out the latest firmware update to the Teams phones.

MTSBob's avatar
MTSBob
Iron Contributor
May 21, 2020

Kennard1969 

 

Thanks for confirming. I am pretty sure this was happening even prior to the most recent firmware for the Yealink phones (we have both 3PIP Poly VVX desk phones as well as the Yealink native Teams phones). Users are so annoyed by this that they're logging out of the Teams app entirely to avoid the problem when they are in the office using the desk phones.

  • Rrorge's avatar
    Rrorge
    Copper Contributor
    Feb 28, 2022
    any resolution for this as I have this issue?

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