Forum Discussion
Teams (app) and Voice
Thank-you rbrynteson. Apart from a local failure, is there anything stopping a single point of failure for Teams (app) and Teams (voice) within O365/Azure? Whereby, my phone system will continue if there is a Teams outage? We have had a Teams outage many times before and just want to make sure my telephone system continues to work even though the app has failed.
TIA
Sat
SatSanger A few options of course.
- From the SBC side, you can deploy multiple SBC's on premises for Direct Routing. So if a single one fails, you have a backup.
- Those SBCs can both have an SBA
- You get into the Teams down or Client Issues problems. Teams itself down, happens rarely. Its been several months (maybe a full year???) since there was an Azure outage that took down Teams. Now there are Teams client issues, which although feel like the root service, is actually a client / workstation issue due to rapid updates, electron, etc. Some organizations do deploy a handful of desk phones to critical employees who can't miss a call, even through a reboot of the workstation to clean up those issues.
- It's a cloud service, so it's impossible to say you can prevent ANY outage. But I've found that an SBC + SBA option does decrease the potential.
Richard