Forum Discussion
Teams Advanced Communications License | Compliance Recording Integration
- Hi Mathlesh
That is correct. Since Call Recording API access is contained within the Advanced Communication licence whoever needs compliance recording will need to purchase the advanced comms licence on top of the third party solution. This could be in excess of $20 per user per month
The same applies to contact centre solutions. I know that the ISV's are in discussions with Microsoft about this currently. We'll see how the situation develops but at the current time no word of splitting the API access out, or making a separate sub SKU
Hope that helps to answer your question
Best, Chris
That is correct. Since Call Recording API access is contained within the Advanced Communication licence whoever needs compliance recording will need to purchase the advanced comms licence on top of the third party solution. This could be in excess of $20 per user per month
The same applies to contact centre solutions. I know that the ISV's are in discussions with Microsoft about this currently. We'll see how the situation develops but at the current time no word of splitting the API access out, or making a separate sub SKU
Hope that helps to answer your question
Best, Chris
When looking for the compliance requirements what different countries have, this new license will hurt companies badly. At first they need to pay for Microsoft just for using APIs, and then next euros to software vendor. Perhaps the compliance recording is not just APIs and requires more resources from Teams' site.
Strange that Microsoft has not announced that more widely, than tiny updates on their pages:
Advanced Communications add-on for Microsoft Teams
New Microsoft Teams Advanced Communications SKUs are now available
- Yeah, I have already relayed my thoughts through several official channels. Was all over this the day they announced it. Would be an interesting conversation should you have one with Numonix, Verint or Nice.
It'll play into Zoom considering they don't charge for API access
Best, ChrisPerhaps Zoom does it as well, but they have covered that already by the base costs.
Let see if this is step marks for the future. You can/must choose higher and higher license costs to get your daily work done. If I do not need 20000+ Live Events, how I can get savings by unselecting that?
