Forum Discussion
Teams AA not transferring to VM for SIP Gateway callers
Hi - We are attempting to build a Teams AA for our IT Help Desk service. The after hours call flow goes to an after hours AA and we play an audio file instructing the caller for non critical support ...
Thanks Thorsten,
We've tried routing via a zero length CQ and then forwarding to VM from there but we have the same issue this way as well. It's in the hands of MS now. Another possible option which we've yet to try is routing all calls to the Help Desk AA number from SIP GW connected phones out via the Direct Routing trunks to the PSTN and back
We've tried routing via a zero length CQ and then forwarding to VM from there but we have the same issue this way as well. It's in the hands of MS now. Another possible option which we've yet to try is routing all calls to the Help Desk AA number from SIP GW connected phones out via the Direct Routing trunks to the PSTN and back
Hi - we've got a work-around until MS fix the issue - we have allocated a spare number on our SIP trunk that's not configured in Teams and configured a number translation on the Ribbon SBC to convert calls to that number to the Help Desk AA number, so the call trombones via the PSTN Direct Routing SIP Trunks and back to Teams - it's a bit convoluted but seems to work ok