Forum Discussion
Teams AA not transferring to VM for SIP Gateway callers
Hi - We are attempting to build a Teams AA for our IT Help Desk service. The after hours call flow goes to an after hours AA and we play an audio file instructing the caller for non critical support ...
Hi mike_pont,
as the call is started by the phone connected to the Teams SIP gateway and you call an Auto Attandant, the call is managed by the Teams platform and will not transfer the SBC or your SIP trunk.
So, I guess it is a Microsoft internal issue and you must wait for feedback and solution by the Microsoft support.
As a workaround, you can try to forward the call from the Auto Attendant to a call queue, set the call queue length to 0 and configure a call forwarding to the voicemail as disconnect action.
Of course it is only a workaround till the Microsoft support finds a solution.
Best regards,
Thorsten