Forum Discussion

Copper Contributor

Apr 02, 2020

Teams + Zoom - login fails?

We have added Zoom to Teams for video conferencing, and it shows up fine as a Tool (app). When firs installed ti asked me to login to my Zoom account, which as I did then asked for a login to MSoft ...

microsoft teams

LauraMaher

Copper Contributor

Jun 10, 2020

Hi Gregory Guthrie

Having exactly the same issue. I first tried logging myself out everywhere with Zoom on the website. Then tried clearing the local cache on Teams. No joy with either of these. Did you manage to resolve it?

Thanks!

Gregory Guthrie
Copper Contributor
Jun 10, 2020
LauraMaher Well, I just retried it - and it worked! I did uncheck "stay logged in" so if it fails I will have a chance to change login and try again, instead of the automatic failures.
Never any response from Zoom support - disappointing, and not an indication of a tool to depend on.
I hadn't done or changed anything - so hard to know what the issue was. Good luck!!
- Lm8806
  Copper Contributor
  Jun 10, 2020
  Gregory Guthrie
  Let me know if you ever determine what caused the issue.
  
  Microsoft support has thusfar been unhelpful. We've tried multiple different combinations of logins, check-boxes, and computers. We have the free Zoom accounts as well, so no support there.
  
  Thanks for the update!
  - MolemanProductions
    Copper Contributor
    Aug 03, 2021
    Lm8806
    
    Got the exact same problem 1yr later.
    
    Just forever stuck on log in page