Forum Discussion
Teams - disabled calling?
Hi - I've recently swapped to a Asus laptop and I can't seem to call from my Teams to a previous work colleague, although I can call and connect with a "private" friend.
Would it be something to do with the company security? I can send messages via Teams though and she responds, but neither of us can connect, she tried to call me and it just kept ringing and I didn't receive a call. What do I need to do to fix it?
Many thanks
Kindest regards Claire
1 Reply
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:
- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
- Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to offer support until the issue is resolved.
