Forum Discussion
Team/Channel for Deal Desk support
I run a 24x5 Deal Desk team. Similar to support, we have rotating shifts. I currently have a ‘bat-phone’ that rings simultaneously at all team members desk phones like you would with a support team....
Pete32 thanks but have to say I do not fully follow.
Not sure how a 'Call Group' is setup in Teams. Will try to fiddle with this...
Pete32 found it; but turns out one needs Enterprise Voice license for this (which looks like I do not)
https://support.office.com/en-us/article/call-forwarding-call-groups-and-simultaneous-ring-in-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e
Will chase my IT manager - thanks