Forum Discussion
Team/Channel for Deal Desk support
I run a 24x5 Deal Desk team. Similar to support, we have rotating shifts. I currently have a ‘bat-phone’ that rings simultaneously at all team members desk phones like you would with a support team....
Teams was designed to work and collaborate as Teams initially, not be setup to run a support desk.
If you wanted a call in number it would have to be a Phone System call queue not related to the Team itself.
If you mean VoIP call in, as far as I know there isn't really any options there.
There are some integration points for Teams but it links to other real support desk type systems such as ZenDesk etc. But it won't link calling in any way to my knowledge.
I'm about to go down the path of figuring out a way to generate support requests across the board into Zendesk from an @ mention, but thinking of utilizing a webhook of some kind for this.
Be curious to see if this is even possible, but to my knowledge it's not right now.
If you wanted a call in number it would have to be a Phone System call queue not related to the Team itself.
If you mean VoIP call in, as far as I know there isn't really any options there.
There are some integration points for Teams but it links to other real support desk type systems such as ZenDesk etc. But it won't link calling in any way to my knowledge.
I'm about to go down the path of figuring out a way to generate support requests across the board into Zendesk from an @ mention, but thinking of utilizing a webhook of some kind for this.
Be curious to see if this is even possible, but to my knowledge it's not right now.