Forum Discussion
Team Dial Plans not working in Teams Client
Hello nirispa,
this is super helpful. Thank you very much for the link. Now I know that those 3 rules are there by default and this should not be the root of my problem (although I checked the regex in those rules and they did not seem to interfere with mine or create the outcome I am seeing here).
I´d be happy if you share your results, no matter how they look. I was tempted to also create a ticket, but this is still an option if yours does not lead to a positive result 🙂
rbuedi
Solution Found!
Hello,
I had more calls in the past Months/Weeks and Yesterday the solution was delivered to me by the Office 365 Premier Support. It's kinda sad that the quality of the default Office couldn't solve this issue within 2 tickets and multiple weeks of time but the "premier" support did it in one day...
So the Dial plan was assigned to early, you may ask what does this mean?
Well after creating it, wait 24-48 Hours and then assign it, assigning it after creating it, and waiting 24-48 Hours doesn't work.
Kinda annoying that this is NOWHERE in the official Doc:
https://docs.microsoft.com/en-us/microsoftteams/create-and-manage-dial-plans
nirispa Service Country dial plan turned out to be the keyword.
https://docs.microsoft.com/en-us/microsoftteams/what-are-dial-plans tells us that Teams would add your country code no matter what. You can just improve this, but they want all numbers to start with your location country.
The people who designed this did not seem to come across their own use case - dialing both PSTN and PBX destinations via Direct Routing. https://docs.microsoft.com/en-us/microsoftteams/cloud-voice-landing-page (Phone System with own PSTN carrier with Direct Routing)