Forum Discussion

Copper Contributor

Feb 03, 2020

SurfacePro X and Teams

Hello Everyone, I have a Surface Pro X running the 32bit MS Teams client. I've noticed that during Teams Meetings that after about 15 minutes or so, the client shuts down and restarts. Anyone else...

microsoft teams

Surface Pro X

Andy Saleen

Brass Contributor

Apr 27, 2020

charliejamesuk
We are not alone in the instability. Having the same issue myself with a Surface Pro X and it looks like a buggly 32bit x86 app emulation is to blame as Teams does not have a native ARM64 version yet.

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39333265-offer-a-native-windows-on-arm-arm64-version

maketrue

Copper Contributor

May 03, 2020

Andy Saleen patrickcp phoebe_yuen Deleted charliejamesuk

Hopefully there is finally a fix.

In the latest Firmware update (https://support.microsoft.com/en-us/help/4526368/surface-pro-x-update-history) some fixes ("improves the Teams app experience", "improves system stability while using the camera") make us hope.

Let's try it, and see if this it brings the solution we were waiting for our Surface Pro X.

cking22001
Copper Contributor
May 19, 2020
maketrue I have the april 29th release and still see a couple crashes a day.
- cking22001
  Copper Contributor
  Jun 17, 2020
  Update. I have seen multiple crashes a day these las few days. One thing that used to happen is that I would lose my bluetooth mic. Sound worked but a reboot was the only thing that fixed it. Now after teams crashes the headset/mic continue to work so I am only annoyed and don't need a reboot.
  
  This version:
  You have Microsoft Teams Version 1.3.00.13565 (32-bit). It was last updated on 6/4/20.