Forum Discussion
Suddenly cannot login to MS Teams desktop app -- stuck in infinite login loop
I was finally able to resolve this, although I'm not sure what exactly I did that worked.
I realized that somehow I have TWO Microsoft accounts under the same email address (how Microsoft could allow this, I have no idea). In Windows settings, I clicked on Account > Email & accounts. I saw both accounts listed there - one said "Work or school account" and one said "Personal account created by you" or something like that. The "personal account" is the one that I use to sign in to Teams, but I suspect Teams was trying to use the "Work or school account."
So I clicked the option to remove / sign out of the "personal" account, and then for the "Work or school account" I clicked Manage as there was no option to remove it. That opened up a page in my browser where I signed in to this other "bad" Microsoft account.
It was at this point I realized that this "bad" account somehow was created when I purchased an Office365 subscription earlier this year (rather than my existing account being used). Again, I have no idea how this could have happened or how to combine the two accounts...but that's a different issue.
Anyway, once logged in here, I clicked the "Sign out of everything everywhere" option and then waited an hour or so.
I tried logging into Teams, and after some weirdness like being asked for my email address twice, being told my password was incorrect, but then accepting it on a re-try (no I didn't typo it), finally...IT WORKED!
I'm not sure if deleting the account from my computer or signing out from the web portal was what did it, or some combination thereof, but hopefully this helps anyone else who might encounter this nightmare.
I was finally able to resolve this, although I'm not sure what exactly I did that worked.
I realized that somehow I have TWO Microsoft accounts under the same email address (how Microsoft could allow this, I have no idea). In Windows settings, I clicked on Account > Email & accounts. I saw both accounts listed there - one said "Work or school account" and one said "Personal account created by you" or something like that. The "personal account" is the one that I use to sign in to Teams, but I suspect Teams was trying to use the "Work or school account."
So I clicked the option to remove / sign out of the "personal" account, and then for the "Work or school account" I clicked Manage as there was no option to remove it. That opened up a page in my browser where I signed in to this other "bad" Microsoft account.
It was at this point I realized that this "bad" account somehow was created when I purchased an Office365 subscription earlier this year (rather than my existing account being used). Again, I have no idea how this could have happened or how to combine the two accounts...but that's a different issue.
Anyway, once logged in here, I clicked the "Sign out of everything everywhere" option and then waited an hour or so.
I tried logging into Teams, and after some weirdness like being asked for my email address twice, being told my password was incorrect, but then accepting it on a re-try (no I didn't typo it), finally...IT WORKED!
I'm not sure if deleting the account from my computer or signing out from the web portal was what did it, or some combination thereof, but hopefully this helps anyone else who might encounter this nightmare.
Hi,
Unfortunatelly that didn't work for me.
But finally I managed to get it back to work by deleting / resetting the IE settings.
Maybe there is someone who is close to a mental meltdown and finds this information useful. 😉
kaot1986 It's really quite astonishing how many different methods and permutations there are of FUBARing the MS Teams sign-in process! Microsoft has really outdone themselves with this one.
I mean, really!I created a video that shows a 10+ minute (!) process that I have to go through to get signed in on one of my systems. Here is the really funny part -- using the same account, there are no issues signing in to Teams at home!
Yes, I have to delete my entire %APPDATA%\Microsoft\Teams\ folder to end the redirect / infinite sign-in loop fun, and get signed in on my system. EVERY. TIME.
And you will get zero help with this, I'm sure there's no one even remotely associated with Microsoft in a professional capacity who even has this on a radar...just "community members" who suggest that you delete your entire user profile and start over to sidestep Teams' braindead code.
