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bsidm's avatar
bsidm
Brass Contributor
Jul 30, 2020

Suddenly cannot login to MS Teams desktop app -- stuck in infinite login loop

I have been using MS Teams (desktop app) for years on my PC at work with no issues.   Today when I opened the app, I wasn't signed in automatically. Instead it asked me to select an org. I selected...
  • bsidm's avatar
    bsidm
    Aug 07, 2020

    I was finally able to resolve this, although I'm not sure what exactly I did that worked.

     

    I realized that somehow I have TWO Microsoft accounts under the same email address (how Microsoft could allow this, I have no idea). In Windows settings, I clicked on Account > Email & accounts. I saw both accounts listed there - one said "Work or school account" and one said "Personal account created by you" or something like that. The "personal account" is the one that I use to sign in to Teams, but I suspect Teams was trying to use the "Work or school account."

     

    So I clicked the option to remove / sign out of the "personal" account, and then for the "Work or school account" I clicked Manage as there was no option to remove it. That opened up a page in my browser where I signed in to this other "bad" Microsoft account.

     

    It was at this point I realized that this "bad" account somehow was created when I purchased an Office365 subscription earlier this year (rather than my existing account being used). Again, I have no idea how this could have happened or how to combine the two accounts...but that's a different issue.

     

    Anyway, once logged in here, I clicked the "Sign out of everything everywhere" option and then waited an hour or so.

     

    I tried logging into Teams, and after some weirdness like being asked for my email address twice, being told my password was incorrect, but then accepting it on a re-try (no I didn't typo it), finally...IT WORKED!

     

    I'm not sure if deleting the account from my computer or signing out from the web portal was what did it, or some combination thereof, but hopefully this helps anyone else who might encounter this nightmare.

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