Forum Discussion
Students disabled but faculty enabled. Licence student for faculty grants access or not?
I don't have an EDU tenant to play with, but from memory you can manage Teams either as a semi-global setting for Students-vs-Faculty, or alternatively through application licenses.
If you go to Office365 Admin Portal > Users > [User] > Licenses & Apps > Expand Apps > Microsoft Teams- Does she have Teams enabled there?
Also, see this from some time ago = https://techcommunity.microsoft.com/t5/microsoft-teams/unable-to-access-teams-after-changing-license-from-student-to/m-p/61654
TL:DR is apparently that you have to wait longer between switching the licenses. I'm assuming that you've already removed her "student" license and granted a "staff" license?
I don't have an EDU tenant to play with, but from memory you can manage Teams either as a semi-global setting for Students-vs-Faculty, or alternatively through application licenses.
If you go to Office365 Admin Portal > Users > [User] > Licenses & Apps > Expand Apps > Microsoft Teams- Does she have Teams enabled there?
Also, see this from some time ago = https://techcommunity.microsoft.com/t5/microsoft-teams/unable-to-access-teams-after-changing-license-from-student-to/m-p/61654
TL:DR is apparently that you have to wait longer between switching the licenses. I'm assuming that you've already removed her "student" license and granted a "staff" license?
SinfulDust thanks for the reply. I can confirm she's licenced. It might yet be a timing thing. I'll go read your article. Thanks