Forum Discussion

Iron Contributor

Dec 23, 2020

Solved

Status (Presence) not reporting back from iPhone12 iOS14.3

Yesterday, I had an iPhone12, iOS 14.3, where the Teams Status iPhone did not report back to the system. Incoming calls (from a Call Queue) would ring at the PC, not on the iPhone. The call is answ...

microsoft teams

PBeiler1
Dec 28, 2020
Resetting the iPhone resolved the issue. Our automated iPhone setup did not finish successfully.

We manage our Apple devices, (push out apps to them, restricting logon if the device is not compliant, etc). After some more digging, saw some apps did not installed successfully. I reset the iPhone, redoing the setup and all is good.
The Teams Status now reports back to the system so other users (and the Call Queue) see this user as busy.

PBeiler1

Iron Contributor

Dec 28, 2020

Resetting the iPhone resolved the issue. Our automated iPhone setup did not finish successfully.

We manage our Apple devices, (push out apps to them, restricting logon if the device is not compliant, etc). After some more digging, saw some apps did not installed successfully. I reset the iPhone, redoing the setup and all is good.

The Teams Status now reports back to the system so other users (and the Call Queue) see this user as busy.

PBeiler1

Iron Contributor

Jan 07, 2021

PBeiler1 This ended up being a defective iPhone 12. A iPhone reset would fix the issue, but the issue would come back after a day. The person was swapped to an iPhone 10, and the problem did not come back. We are on day 8 with the iPhone 10, so am confident this is a defective iPhone 12.

We purchased three iPhone 12's, same setup on all three. The other two iPhone 12's did not have an issue.