Forum Discussion
Start video with blur not available
Hi,
Your computer have to have Advanced Vector Extension 2 (AVX2) graphics, that is build into newer processors, from Intel Haswell and later. So if you have a newer computer it should work.
I've seen that for a couple of users with the same type of computer it work for all except one, that user reinstalled Windows and then it started to work again.
So check if you have a colleague with the same type of computer and see if it works for them.
There is not much you can do to enable Background Blur, either it works or it don't work.
- This is a new Microsoft / Surface Go, It was working until last week, suddenly it stopped showing that option.
Strange... A quick search shows that Surface Go got the Intel Pentium Gold 4415Y processor with AVX2 and since it been working before it should that be hardware related.
Do you have Skype Consumer installed on your computer? That software also uses AVX2 for background blur.
You could try to uninstall Teams and install it again. If that did not work, uninstall Teams then clear cache and then install Teams again.
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
- I have the same problem on my surface go, 8GB model. Will try that out. Any luck from anyone else? Working great on my work Lenovo laptop though.
