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Speed dial and saved contacts disappearing in Teams calls section
Hello, I have a bit of a complicated problem where my speed dials and saved contacts are disappearing from Teams "calls" section. The contacts and speed dials mentioned appear again as intend...
- Hi I think it has been fixed in a recent update. I have not had them disappear in about 2-3 weeks now. Praying that is the last I’ve seen of it.
We just experienced this issue as well. We have a client that we moved to the Microsoft Teams phone system and are using the Yealink T58A phones.
We have one user who reached out last week because his speed dial contacts were missing. They were working just fine for the first couple of weeks, but then they disappeared. Whenever we would try to add the contacts to either his desk phone or desktop app, only one contact would show up. If we deleted that contact, the other contacts that we had added to speed dial would show up for a couple of seconds and then disappear but if we looked into the contacts themselves, they said they were in the speed dial group.
This was only happening to one user on the tenant.
We were using the M365 business standard license and the M365 phone system license. I added the M365 E5 license and the legacy domestic calling plan and was able to add the speed dials without any issues.
After we confirmed the speed dial contacts were showing up, I moved them back to their old licenses and the speed dial contacts stayed and we have not had any issues since.
We have one user who reached out last week because his speed dial contacts were missing. They were working just fine for the first couple of weeks, but then they disappeared. Whenever we would try to add the contacts to either his desk phone or desktop app, only one contact would show up. If we deleted that contact, the other contacts that we had added to speed dial would show up for a couple of seconds and then disappear but if we looked into the contacts themselves, they said they were in the speed dial group.
This was only happening to one user on the tenant.
We were using the M365 business standard license and the M365 phone system license. I added the M365 E5 license and the legacy domestic calling plan and was able to add the speed dials without any issues.
After we confirmed the speed dial contacts were showing up, I moved them back to their old licenses and the speed dial contacts stayed and we have not had any issues since.