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Speed dial and saved contacts disappearing in Teams calls section
Hello, I have a bit of a complicated problem where my speed dials and saved contacts are disappearing from Teams "calls" section. The contacts and speed dials mentioned appear again as intend...
- Hi I think it has been fixed in a recent update. I have not had them disappear in about 2-3 weeks now. Praying that is the last I’ve seen of it.
Microsoft support just told me they know it's an issue and told me we have to pay them more money to fix it. I recommend everyone on this thread call and complain.
"There has been an ongoing issue with Outlook contacts not syncing in Teams when the user have an SMB Voice license (Microsoft 365 Business Voice).
The workaround advised by engineering team is for the user to get an Enterprise license that has phone system.
I know that this is not a nice solution because it will incur additional cost but this is TEMPORARILY while waiting for the issue to get resolved which is being actively worked on by engineering team.
Best Regards,
Ariel
Microsoft 365 Support Ambassador
Working Hours: Sunday - Thursday 9:00 AM - 6:00 PM (EST)"
"There has been an ongoing issue with Outlook contacts not syncing in Teams when the user have an SMB Voice license (Microsoft 365 Business Voice).
The workaround advised by engineering team is for the user to get an Enterprise license that has phone system.
I know that this is not a nice solution because it will incur additional cost but this is TEMPORARILY while waiting for the issue to get resolved which is being actively worked on by engineering team.
Best Regards,
Ariel
Microsoft 365 Support Ambassador
Working Hours: Sunday - Thursday 9:00 AM - 6:00 PM (EST)"
"The workaround advised by engineering team is for the user to get an Enterprise license that has phone system."
This isn't even a workaround since we have Microsoft 365 Enterprise E5 licenses enabled on our organization.
This isn't even a workaround since we have Microsoft 365 Enterprise E5 licenses enabled on our organization.
- We've received an update on this just to our tenant apparently - so i'm monitoring, i've had 1 positive feedback but should get confirmation from at least 10 users with this issue today hopefully. WIll keep you posted! I'm presuming it's a network/EXO-Teams layer fix somewhere?
