Forum Discussion
Speed dial and saved contacts disappearing in Teams calls section
- Hi I think it has been fixed in a recent update. I have not had them disappear in about 2-3 weeks now. Praying that is the last I’ve seen of it.
I just noticed my contacts were disappearing from Contacts and Speed Dial. I was literally taking screenshots while creating a manual and noticed my 3 contacts named Adam disappeared from Teams. Then all the Adams were gone and now I only have 1 contact stared with A (missing 15 now).
Teams Browser has the same issue so this is not a cache issue. Outlook client and Outlook browser show all my contacts just fine but they slowly disappeared from both Teams browser and Teams Desktop app.
A new contact created in Outlook also does not show in Teams, but a contact I created in Teams did show in both Outlook client and browser.
Microsoft support has not been helpful. We should not have to create a UserVoice to tell Microsoft to stop deleting contacts from Teams.
- Microsoft support just told me they know it's an issue and told me we have to pay them more money to fix it. I recommend everyone on this thread call and complain.
"There has been an ongoing issue with Outlook contacts not syncing in Teams when the user have an SMB Voice license (Microsoft 365 Business Voice).
The workaround advised by engineering team is for the user to get an Enterprise license that has phone system.
I know that this is not a nice solution because it will incur additional cost but this is TEMPORARILY while waiting for the issue to get resolved which is being actively worked on by engineering team.
Best Regards,
Ariel
Microsoft 365 Support Ambassador
Working Hours: Sunday - Thursday 9:00 AM - 6:00 PM (EST)"- "The workaround advised by engineering team is for the user to get an Enterprise license that has phone system."
This isn't even a workaround since we have Microsoft 365 Enterprise E5 licenses enabled on our organization.- We've received an update on this just to our tenant apparently - so i'm monitoring, i've had 1 positive feedback but should get confirmation from at least 10 users with this issue today hopefully. WIll keep you posted! I'm presuming it's a network/EXO-Teams layer fix somewhere?
