Forum Discussion
Speed dial and saved contacts disappearing in Teams calls section
- Hi I think it has been fixed in a recent update. I have not had them disappear in about 2-3 weeks now. Praying that is the last I’ve seen of it.
Possible Fix: We have been moving employees from SFB online to Teams using PowerShell. This issue starting showing up a week or so ago. By pure chance we ran the PS command a second time on the users which seems to fix the issue. My contacts were disappearing very often during the day but now they have been fine for about 24 hours. Here is the Teams admin script we are re-running, just tweak to your company. Hope it helps:
Grant-CsTeamsUpgradePolicy -Identity John.doe@abcd.com -PolicyName UpgradeToTeams
WARNING: Users with this policy will become full Teams-only users. They will no longer be able to use Skype for Business clients, except to join Skype for Business meetings. For details, see
http://aka.ms/UpgradeToTeams
JShaffer7777
Unfortunately this didn't solve our problem.AleksiBe Dear All - I resolved the problem (for myself anyway).
And no.. I didn't move to Google Office! 8))
Although I am not able to tell you exactly what in the code caused the issue (that's for Microsoft engineering team to figure out), I can say that it has everything to do with local caching of Outlook files .ost/.pst file on your PC: I can only let you know what my set up is and what I did that seems to have reliably resolved the issue:
- I run Office 365 latest versions (I have 32 bit Outlook installed) assuming the issue is the same for 64bit.
- I have multiple email boxes and shares folders that I attach to on Exchange Online. Fairly complex.
- I run the latest version of Windows 10 64 bit.
I prefer to use Outlook and Teams locally installed on my PC. This problem started to rear it's head approximately early January 2021 for me. I went through the normal MS Support channels and although they admitted to knowing there was an issue, they were unable to resolve it - and told me I needed to report the issue on a site the called the "VOICE" in order for the MS Software Engineers to pay attention to it..
Finally 2 days ago because of other issues I was experiencing with Outlook - I decided to:
1. "turn off Caching Mode" on all my mailboxes.
2. Log out of Outlook and back in to Outlook to ensure I was connecting OK directly to the mailboxes at the Online Exchange. Then I logged back out.
2. I moved my existing cached outlook files to a safe place
Their location is C:\Users\<your_username>\AppData\Local\Microsoft\Outlook.
3. I then went into "Control Panel" and "Mail (Microsoft Outlook)" ---> "Email Accounts".
4. Change each account to enable local caching again. This time I told it only to cache 6 months rather than "unlimited" which is what I had before.. (Maybe 1 year, 2 years would work also .. I just have not tested that).
5. Restarted Outlook and gave it a chance to re-create fresh cache files.
6. I then started Teams and decided to leave it running and test for 24-48 hours during which time I would test it.
The problem had disappeared. and it seems almost like Teams is performing a bit better.
So there you have it. The above is what has eradicated the issue I had with my "Speed Dial Contacts disappearing intermittently". So far I have gone 48 hours with Teams running locally and (knock on wood) the speed dial contacts have been stable.
I hope this helps.
- Guys just reporting unfortunately after all of the above and working fine for many days.. the issue just popped up again! 🤦:male_sign: