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Pooja_Shah_shah98389's avatar
Pooja_Shah_shah98389
Copper Contributor
May 14, 2020

'Sorry, We could not connect you' Error when I am calling to someone

In my organization, I  have one user who is not able to listen when he make a call, and it disconnect in few second and gives an error 'Sorry, We could not connect you'

 

He can not share a screen while on a call. 

microsoft teams
  • Tushar Pathak's avatar
    Tushar Pathak
    Icon for Microsoft rankMicrosoft
    May 22, 2020

    Pooja_Shah_shah98389 Possible causes 1) HID issues - has the user tried changing headsets? 2) Does the user has SFB running on the machine along with Teams? for testing user can exit/quit sfb and check if call drop occurs 3) Possible network issue - Does this occur on all calls i.e P2P/pstn/inbound/outbound/conference? You can capture Teams logs by pressing ctrl+alt+shuft+1 key for further investigation. 

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