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Marky_Goldstein's avatar
Marky_Goldstein
Copper Contributor
Dec 14, 2021

Sometimes, Teams windows just disappear on Mac (Monterey)

Hi, 

 

Sometimes, when using Teams on a Mac, the windows of the application just disappear. It seems like they can't be brought to the foreground by any of the Teams menu (i.e. Bring All to Front). 

 

The only way out is to close Teams and start again. 

 

How can this be? 

Thanks, best 

Marky

UX
  • Therese_Solimeno's avatar
    Therese_Solimeno
    Moderator
    Dec 22, 2021

    Hello Marky_Goldstein   this issue has been reported in a previous post (see below) and there's no solution for it yet.  I've reported it to the program managers and they've asked that you 

    please download and share the Diagnostics logs when it happens again. You can download it right after you have to restart Teams. Here's how to do it:
    Press (Command+Option+SHFT+1) in client to download logs. Note, be sure to use the 1 on top of keyboard and not 1 from number pad as that maps to a different key. Logs will be available in Downloads folder

     

    Past post: Mac Teams Client - Main Teams window stops displaying after a few days - Microsoft Tech Community

    • JasonHemann's avatar
      JasonHemann
      Copper Contributor
      Jan 05, 2023
      I am following up wrt this issue. I still intermittently experience this issue on Apple Silicon on Monterey w/Teams 1.5.00.33356. I will provide the Diagnostic logs as requested. I believe the trigger might in fact have something to do with Command+Tab vs Alt+Tab, as some of the other posters suggested.
  • drdread's avatar
    drdread
    Copper Contributor
    Dec 08, 2023

     

    I have this problem on Mac OS 14..1.2 (latest updates as of today - 12/08/2024) but I am running Intel silicon (MacBook Pro, 15-inch, 2019). Thus I don't think it's related to silicon; it's simply Teams on Mac OS.

    • orwollb's avatar
      orwollb
      Copper Contributor
      Dec 08, 2023

      drdread in recent months I have occasionally had this issue, but I have found (I'm not sure if it was an update to the Teams app or some other fix) that I can now re-open the main teams window by clicking on the teams icon in the dock. This has been reliable for me, and works when I do the test of closing the teams window (without quitting).

       

      Does that potentially work for you?

      • Marky_Goldstein's avatar
        Marky_Goldstein
        Copper Contributor
        Dec 09, 2023

        As I remember an update of the OS fixed it for me. It's always good to run the latest versions of everything, contrary to other beliefs.

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