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Marky_Goldstein's avatar
Marky_Goldstein
Copper Contributor
Dec 14, 2021

Sometimes, Teams windows just disappear on Mac (Monterey)

Hi,    Sometimes, when using Teams on a Mac, the windows of the application just disappear. It seems like they can't be brought to the foreground by any of the Teams menu (i.e. Bring All to Front)....
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Therese_Solimeno's avatar
Therese_Solimeno
Moderator
Dec 22, 2021

Hello Marky_Goldstein   this issue has been reported in a previous post (see below) and there's no solution for it yet.  I've reported it to the program managers and they've asked that you 

please download and share the Diagnostics logs when it happens again. You can download it right after you have to restart Teams. Here's how to do it:
Press (Command+Option+SHFT+1) in client to download logs. Note, be sure to use the 1 on top of keyboard and not 1 from number pad as that maps to a different key. Logs will be available in Downloads folder

 

Past post: Mac Teams Client - Main Teams window stops displaying after a few days - Microsoft Tech Community

JasonHemann's avatar
JasonHemann
Copper Contributor
Jan 05, 2023
I am following up wrt this issue. I still intermittently experience this issue on Apple Silicon on Monterey w/Teams 1.5.00.33356. I will provide the Diagnostic logs as requested. I believe the trigger might in fact have something to do with Command+Tab vs Alt+Tab, as some of the other posters suggested.
  • orwollb's avatar
    orwollb
    Copper Contributor
    May 04, 2023

    Therese_Solimeno 

     

    I frequently have this issue also. It seems to occur most often when i've left the computer for a while and come back to resume my work. I always have to quit and re-open teams to get the window to come back.

     

    Mac OS: 13.3.1 (22E261) (apple silicon)

    Teams: 1.6.00.11156

    • Marky_Goldstein's avatar
      Marky_Goldstein
      Copper Contributor
      May 05, 2023

      orwollb since I switched from Intel to M1, Teams runs much more reliable

      • orwollb's avatar
        orwollb
        Copper Contributor
        May 05, 2023

        Marky_Goldstein 

         

        I'm running on apple silicon (M2 chip). Hasn't really changed the behavior for me.

         

        Therese_Solimeno 

        I also wonder: when you close the teams window (clicking the red button in the upper left corner) - the teams application remains open but there is nothing that you can do. I have found no menu option to re-open the main teams window and this is another easily reproducible way to get to the situation where the teams window is unavailable and you must quit and re-open teams to get back to it.

  • BrigetteCallahan's avatar
    BrigetteCallahan
    Copper Contributor
    Apr 11, 2023
    I have logs as instructed. Where to I upload the logs?

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