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dbrower256's avatar
dbrower256
Copper Contributor
Apr 15, 2020

"Someone has already set up Teams for your organization"

I get this message that says, "Someone has already set up Teams for your organization", when I sign in to a free Teams account, but I am not part of any organization. I do use teams for telehealth. C...
How-to
Sam Cosby's avatar
Sam Cosby
Icon for Microsoft rankMicrosoft
Apr 16, 2020

dbrower256 - So we believe we've found the issue. If you can confirm the scenario above then that would be great. Here's an article which references the issue: https://support.microsoft.com/en-us/help/12407  ("I want to use a different email address or phone number to sign in"). The issue here is that your account is tied to both a work & personal account, so in order Teams sign-in flow to work, you'll need to 'de-link' these accounts with the steps in the article. 

 

Thanks,

 

Sam

PM, Teams Engineering

dbrower256's avatar
dbrower256
Copper Contributor
Apr 16, 2020

Sam Cosby 

 

I tried signing up for free and using that same email address. It says it looks like a school account. That's an error. It's not a school account.

  • dbrower256's avatar
    dbrower256
    Copper Contributor
    Apr 20, 2020
    I don’t know why that’s so. I don’t remember setting that.

    How do I change that?
  • Sam Cosby's avatar
    Sam Cosby
    Icon for Microsoft rankMicrosoft
    Apr 20, 2020

    Hi dbrower256, I noticed that the license affiliated to the work account is actually an education license, which is why it's throwing this statement. 

    Thanks,

     

    Sam

    PM, Teams Engineering

  • dbrower256's avatar
    dbrower256
    Copper Contributor
    Apr 17, 2020

    Sam Cosby 

     

    You mentioned to select Work. When I go in through the private in-browsing as you instructed, it gives me an option to select work or education. When I select work, it says it looks like me email address is a school address. It's not a school address.

  • dbrower256's avatar
    dbrower256
    Copper Contributor
    Apr 17, 2020

    Sam Cosby 

     

    I did that and it did not ask to select work or school. It gave an option to download app or use we app instead. I chose web app instead and it says again someone already set it up.

  • Sam Cosby's avatar
    Sam Cosby
    Icon for Microsoft rankMicrosoft
    Apr 16, 2020

    dbrower256 - Can you try via an Inprivate/Incognito window from your browser to confirm the behavior? Steps should be from the Edge:

    1. Go to the ... at the top right.

    2. Select 'New Inprivate Window'.

    3. Go to https://teams.microsoft.com from here.

    4. Type in your email in use.

    5. If prompted for work or school, select work. 

    6. Confirm if the behavior resolves your issue. 

     

    Thx