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BWelcher's avatar
BWelcher
Copper Contributor
Jun 10, 2021
Solved

SOLVED: Cannot see multiple participants video

EDIT (6/15/21): This issue was resolved by going into the settings menu and disabling GPU hardware acceleration. Shoutout to the folks over on Reddit who mentioned this fix, which I found suggested n...
microsoft teams
  • BWelcher's avatar
    BWelcher
    Jun 15, 2021

    ffarieI found my issue got resolved by disabling GPU hardware acceleration in the Settings menu. Top-right menu next to the Profile icon, right into Settings. 3rd checkbox down on the first page should be "disable GPU Hardware acceleration". Restart Teams, and hopefully that will clear your issue!

ffarie's avatar
ffarie
Copper Contributor
Jun 11, 2021
We have this happening in our office too. A workaround it to maximise teams or use an alternative view (Together mode/large gallery etc)
It seems to be happening more and more over the past week. Tried all the fixes above and still an issue
BWelcher's avatar
BWelcher
Copper Contributor
Jun 15, 2021

ffarieI found my issue got resolved by disabling GPU hardware acceleration in the Settings menu. Top-right menu next to the Profile icon, right into Settings. 3rd checkbox down on the first page should be "disable GPU Hardware acceleration". Restart Teams, and hopefully that will clear your issue!

  • Leeds11's avatar
    Leeds11
    Copper Contributor
    Feb 02, 2022

    Hi BWelcher I also have this issue.  Thanks for your input on this.

    I have tried "disable GPU Hardware acceleration" and restarted Teams, however this did not work. 

    At the initial call connection I can see other attendees, however as people dropped in or out with video or when I share a document and return it gives me a black screen.  They can still see and hear me clearly.

    I will try the full screen option - finger's crossed that works.    

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