Forum Discussion
Skype Add-In gets disabled when switching multiple accounts(guest) between MS Teams
Hi, When I'm switching Teams current account to guest account then below changes happening and skype addin gets disabled , sometimes both skype and teams addin disabled from outlook. HKEY_CUR...
I can reproduce something similar:
Teams and Outlook open - Teams connected to my own tenant - Teams add-in is visible and working in Outlook.
In Teams, switch to a tenant I am a guest user in.
In Outlook, Teams add-in is still visible
Close and re-open Outlook - Teams add-in is no longer present.
In Teams, switch back to my own tenant, then close and re-open Outlook - Teams add-in is back.
Teams and Outlook open - Teams connected to my own tenant - Teams add-in is visible and working in Outlook.
In Teams, switch to a tenant I am a guest user in.
In Outlook, Teams add-in is still visible
Close and re-open Outlook - Teams add-in is no longer present.
In Teams, switch back to my own tenant, then close and re-open Outlook - Teams add-in is back.
- Yeah as Rob pointed out, Outlook add in status / reg keys will update based on Teams current user / tenant connection when it's opened.
My recommendation is always just keep your Teams Desktop client in your home tenant and use browser or something like Franz to access your other tenants. Then you don't have to worry about it changing up until Microsoft irons out support for multi tenant / multi login.ChrisWebbTech
But this do not explain why Skype addIn is removed from Outlook right? It doesn't make sense when in another tenant in Teams will disable the possibility to create a Skype meeting from outlook in your tenant?Markus_Johansson If the add-in is still there, you won't be able to create a Skype meeting, when Skype sign in is different than Outlook primary SMTP, and that is known behavior for long time.
- I have a support ticket open about the behaviour - I'll update here when I know more.
- It appears to delete the whole reg key HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\TeamsAddin.FastConnect and then add it back in when you switch back to your own tenant.
