Forum Discussion
TLCAdmin
Nov 07, 2022Brass Contributor
Shifts - Users unable to clock-in/out with iPhone/iPad App
This started a couple days ago, but none of our users are able to clock into any shifts using the Teams/Shifts app on iPhones or iPads. They press/hold the clock-in button, it spins, and returns w/ou...
- Nov 07, 2022
TLCAdmin I'm having the exact same issue with Teams. It doesn't seem to be consistent, as some users were having this problem and it resolved itself but other users are still experiencing it. The only commonality is that the devices in question are either iphones or ipads. Macbooks don't appear to be experiencing it, so it would seem to be an iOS issue.
Charliebee654
Nov 11, 2022Copper Contributor
Were you able to find a fix for this or did MS ever get back to you? I'm seeing the same issue here for some of my users and they are stuck!
CIVIC_Infusion
Nov 15, 2022Copper Contributor
Charliebee654
Here's what I got from MS (sorry for delay in my reply):
- Current status: We've completed the preparatory process for our intended fix and have subsequently initiated deployment to the affected service environment. Barring any unforeseen complications in deployment, we anticipate that the fix will be fully propagated by November 30, 2022, after which users will be able to download a new version of the Microsoft Teams iOS app from the App Store to remediate impact.