Forum Discussion
Shifts - Users unable to clock-in/out with iPhone/iPad App
TLCAdmin I'm having the exact same issue with Teams. It doesn't seem to be consistent, as some users were having this problem and it resolved itself but other users are still experiencing it. The only commonality is that the devices in question are either iphones or ipads. Macbooks don't appear to be experiencing it, so it would seem to be an iOS issue.
Same issue here, all of our iOS users, regardless of device and OS version are having this issue, I think that Teams release 4.19.0 brought a bug. Our users starting having issues Friday 11/4/22, some more began having issues 11/5/22, and now all users are having the issue except for 1, that 1 is running 4.7 and is still able to clock in/out as usual. I'm going to submit a support ticket in our portal as well.
- I've reported this twice to the O365 Admin portal starting on Sunday, only to have it returned closed as "No Issues Found". Do they even attempt to reproduce? Or just assume that if they aren't seeing dozens of reports that it must not be a real issue?
- Seems like more people are discovering this issue as I've seen more forum threads pop up. The one's I've seen reference a health advisory of "TM458641", but I don't see that in the O365 portal under current or past health advisories. So, that's interesting.
Hopefully they can narrow it down today, explaining it to each user is a bit of a bear, but I'm guessing there's a process that needs to be followed, it'd honestly be interesting to see how they deal with bug reports of this nature, I can't really think of where you'd start outside of "hey app developer, you messed something up with an update".
What a time we live in. - They did call me back, and mine is still open. I'd encourage you to try reopening yours but be sure to give as much detail as you can about the exact symptoms you're experiencing. The tech I spoke with said they would be escalating the issue and contacting me back via email as soon as they learn more or calling back tomorrow morning.
- If they can still close the ticket the issue isn't a real issue yet, right? 🙂
I'll update here if/when they reply to mine. I gave some troubleshooting details I have already taken so maybe they'll at least say "yeah, seems like you have problem, good luck!" haha
