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VinDah1989's avatar
VinDah1989
Copper Contributor
Jul 18, 2022

Shared Line and Multiline appearance

Hi,   We are doing transformation from Cisco to MS Teams with Direct Routing and like to migrate as it with certain features which is not easy always.   2 Questions:   Q1. Can we assign multipl...
microsoft teams
VinDah1989's avatar
VinDah1989
Copper Contributor
Jul 20, 2022

Thorsten Pickhan Thank you for answering!

I will test delegate function for Q1.

 

Regarding Q2 solution, PBX setup  is User 1 have a DID ending with 8000 and this is a shared line on User 2's 2nd line (User 2 primary DID is 9000). Both can receive simultaneous calls and make outbound calls with same caller ID.

 

Now to replicate to Teams taking Call queue approach, the Call Queue RA must be assigned with this DID 8000 to receive incoming calls and route calls to users but in that situation we can not assign this same DID to User 1. 

User 1 and User 2 can make outbound calls with caller ID of 8000 as a feature of Call Queue.

 

Please share your thoughts how to use DID 8000 for RA and User 1 also.

Or

We can go without assigning DID to User 1 and he can receive from Call queue and make outbound calls just via a Call Queue caller id.

Thorsten Pickhan's avatar
Thorsten Pickhan
MVP
Jul 20, 2022
For your scenario 2, please also try the delegate function.
User A with 8000 becomes the delegate for user B, and user B becomes the delegate for user A. Both can use their personal DID for dialing or dial with the delegate's number. For incoming calls, users can configure sim-ring.

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