Shared contact list for voice calls

I work in a support role where we use Teams Voice to handle telephony. I want to setup a list of contacts for our support team, so that when a call comes in (from an external number) we can recognise...

Calling

Contact Lists

Contacts Sync

LinusCansby
Dec 23, 2020
playtothewhistle Hi, if you add them in Office 365 as contacts everybody will be able to see them. You don't need full Office 365 admin access but you would need user admin to do this.

Teams also read in your personal contacts list in Outlook, but it cannot be shared so you have to manually share the contacts.

Check (and vote for) these requests for shared address book in Teams.

Team address books (and company-wide address book) – Microsoft Teams UserVoice

Allow access to GAL, Contacts and Shared Contacts folder using Teams – Microsoft Teams UserVoice

LinusCansby

MVP

Dec 23, 2020

playtothewhistle Hi, if you add them in Office 365 as contacts everybody will be able to see them. You don't need full Office 365 admin access but you would need user admin to do this.

Teams also read in your personal contacts list in Outlook, but it cannot be shared so you have to manually share the contacts.

Check (and vote for) these requests for shared address book in Teams.

Team address books (and company-wide address book) – Microsoft Teams UserVoice

Allow access to GAL, Contacts and Shared Contacts folder using Teams – Microsoft Teams UserVoice