Forum Discussion
Sayed2606
Sep 30, 2020Copper Contributor
Session recording Error ( Recording could not be started please try again )
I`m working for a school and we are using Microsoft Teams( A3 paid version ) for educational purposes but suddenly since the last week some of our teachers are facing the above error ( Recording isn`t on , Recording could not start . Please try again ) when they try to record their sessions, all policies are still the same and we didn`t change anything so it`s not users issue especially that the same user may be able to record his next session normally. so what I mean is that the issue is happening randomly during only some of the sessions, so anyone has a solution for this issue?
- KeerthiNaathanCopper Contributor
Hey Sayed2606, Actually I Also Facing this Issue. I think it was from Microsoft Side. But I Have a Small Alternative.
I Use Microsoft Team (Windows). When Today I Faced The Same Issue. So Tried Check Policy What you Did. Then I Opened Teams in Web and Started the Recording it was Working. When i come to Windows This Error Pop up.
So Please Try This Method- Login into your Microsoft Team (Web Version)
- Go to the Meeting
- Start the Meeting
This Method Works For Me. I Hope it will Work for you as well 🙂
- ChristianBergstromSilver Contributor
Sayed2606 Hello, as nothing has changed in your environment (policies, settings etc.) this is most likely happening due to issues in the backend. I highly recommend that you open up a support ticket with Microsoft support to get an official response and maintenance if needed.