Forum Discussion

Brass Contributor

Feb 02, 2021

Service Desk

I wonder if anyone can help, I need a service desk solution that isn't a full blown contact center, but is also more feature rich than native queue. here is what I need... 1 queue for IT help desk. ...

microsoft teams

Probodh

Copper Contributor

Mar 01, 2023

Hi DwightShrute - your requirements look like more towards a contact center one. Do you need this solution to run on Microsoft Teams? If yes, you may try Zervise or any other app from Appsource. It may serve most of your requirements if not all.

Thanks,
Probodh