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Wim_Vanhove's avatar
Wim_Vanhove
Copper Contributor
Dec 30, 2019

Send email to private channel

I have created a private channel.

I go to "more options" - "Get email address" and then "advanced settings".

I then see the following three options which are the same as for a standard channel.

  •  Anyone can send emails to this address.
  •  Only members of this team.
  •  Only email sent from these domains.

Although the first option is selected only people who have access to this channel can send emails. People who do have access to the team but not to the private channel cannot send emails to this private channel. As a result it is not "Anyone".

Is this a bug or is this works as designed?

If it works as designed then why does is say "Anyone"? And is there a workaround so that people who do not have access to the private channel can send emails to this channel?

 

Update :

We added our domain name in the "Email integration" at "Accept channel email from these SMTP domains".

This solves the problem for private channels in new Teams that are created after we added our domain.

But this doesn't solve the problem for an existing private Channel in an existing Team. Also the problem remains for a new private Channel created in an existing Team (Team created before we added the domain).

24 Replies

  • I can reproduce this as well. Seems to be a bug. You can send to the e-mail from outside the org with external e-mail fine, just seems to be something checking e-mails with your domain and not sending them through.
    • Wim_Vanhove's avatar
      Wim_Vanhove
      Copper Contributor

      ChrisWebbTech good to hear that we are not the only ones with this problem.

      I can also send emails to the private channel from another domain without a problem.

      I will ask our users to do this as a work around.

      We will open a ticket at Microsoft support.

      • ParLinderoth's avatar
        ParLinderoth
        Iron Contributor

        Wim_Vanhove Have you received any solution to this from Microsoft? We have the same issue with only members being able to email private channels.

  • Safeer khan's avatar
    Safeer khan
    Copper Contributor

    Wim_Vanhove  Check these settings in teams admin console, they must be enabled for this to work.

    org-Wid Settings -->  teams Settings -> Email integration  ->>  

    1. Allow users to send emails to a channel email address
    1. Accept channel email from these SMTP domains
     
    • I think that's not the issue...by default we can send e-mails to any channel in Microsoft Teams so something IMHO is not right

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