Forum Discussion
Select my Background option not visible in my MS Teams
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
Both PC's I am using have 1.3.00.19173 Teams
I have an All-In-One PC without AVX2 support (Intel® Core™ i5-3470S Processor -Instruction Set Extensions Intel® SSE4.1, Intel® SSE4.2, Intel® AVX) That Has the option for "Apply Background Effects".
My other (High End) PC with AVX2 Support (Intel® Core™ i9-9900K Processor - Intel® SSE4.1, Intel® SSE4.2, Intel® AVX2) Does not have the option for "Apply Background Effects".
I have tried reinstalling, updating, copying the JSON files mentioned in this thread, and have dropped images into the "Teams\Backgrounds\uploads" folder - nothing helps. I may open a ticket with Microsoft as we are partners and it shouldn't cost anything, but wanted to try here first. Thanks in advance for any thoughts or ideas.
I have also tried everything. JSON files, creating Uploads folder and adding image there. Nothing enables the feature.
- Having this same issue. Teams was working fine. But I had to reset to factory setting for some other issues....Since then nothing. Tried everything. This surface go 2.
