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Select my Background option not visible in my MS Teams
Hi, I have two laptops from work , don't seem to have "Select my Background option" visible in my MS Teams in one of them. For that particular model of the laptop no one in the company seems to h...
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
Both PC's I am using have 1.3.00.19173 Teams
I have an All-In-One PC without AVX2 support (Intel® Core™ i5-3470S Processor -Instruction Set Extensions Intel® SSE4.1, Intel® SSE4.2, Intel® AVX) That Has the option for "Apply Background Effects".
My other (High End) PC with AVX2 Support (Intel® Core™ i9-9900K Processor - Intel® SSE4.1, Intel® SSE4.2, Intel® AVX2) Does not have the option for "Apply Background Effects".
I have tried reinstalling, updating, copying the JSON files mentioned in this thread, and have dropped images into the "Teams\Backgrounds\uploads" folder - nothing helps. I may open a ticket with Microsoft as we are partners and it shouldn't cost anything, but wanted to try here first. Thanks in advance for any thoughts or ideas.
I have also tried everything. JSON files, creating Uploads folder and adding image there. Nothing enables the feature.
- Having this same issue. Teams was working fine. But I had to reset to factory setting for some other issues....Since then nothing. Tried everything. This surface go 2.
