Forum Discussion
Select my Background option not visible in my MS Teams
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
I was hopeful there for a moment that you may have the answer. Didn't work here I'm afraid.
I had backgrounds previously and had found this dir before, using it to add custom backgrounds before that was a documented feature.
And then it just stopped working.
I've had Teams reinstalled. I have colleagues with the same install who have backgrounds. I have colleagues with same who don't. machine spec does not make a difference as we have same machines.
Having had a reinstall I was missing these folders so did as you suggested creating the folder path but still no backgrounds.
It's not a mission critical feature but the fact that we have inconsistency and are scratching our heads as to the answer doesn't help credibility with the user community.
IanEdwards Are you still experiencing this?. We have been fighting this fight as well... Some users have the default backgrounds working (very few) and most don't have anything but the option to blur. We are on 1.3.00.13565 but that apparently does not mean anything for Teams (I don't even know why the bother with a version number if features are not consistent for users even in the same tenant).
I looked into those folder mentioned in this discussion but I don't even have the "Backgrounds" folder at all.
I found a doc in the Microsoft web site about enabling through PowerShell... we ran the code and still nothing. We opened a ticket with Microsoft to see if they could help with this discrepancy but the help has been terrible. The backgrounds (default) feature has been out for months and we still do not have it.
Just wondering if more people are experiencing this.
Thanks
Cristina Gomes
