Forum Discussion
Select my Background option not visible in my MS Teams
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
This worked for me:
1. user file explorer to navigate to: %APPDATA%\Microsoft\Teams\Backgrounds\Uploads
2. if the folder structure doesn't exist - create it.
3. drop a picture in there
4. restart
5. option now showing
Hope this helps!
Jaco
I was hopeful there for a moment that you may have the answer. Didn't work here I'm afraid.
I had backgrounds previously and had found this dir before, using it to add custom backgrounds before that was a documented feature.
And then it just stopped working.
I've had Teams reinstalled. I have colleagues with the same install who have backgrounds. I have colleagues with same who don't. machine spec does not make a difference as we have same machines.
Having had a reinstall I was missing these folders so did as you suggested creating the folder path but still no backgrounds.
It's not a mission critical feature but the fact that we have inconsistency and are scratching our heads as to the answer doesn't help credibility with the user community.