Forum Discussion
Select my Background option not visible in my MS Teams
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
RealTime_M365 I have checked that my version is 1.3.008663, that my PC more than satisfies the CPU and memory requirements (12GB memory 3.3Ghz CPU) but this option still does not appear when I click on ... Others at my work have the same version and it works for them.
At the time I am on Teams on my home PC, I am usually also connected to my work desktop remotely via RDP - would that matter?
I also can only join on my work computer and not my home computer. Two different Office 365 accounts. Assumed it is NOT available on the home version?? That's what led me to this forum and tech community. Can someone confirm that assumption? DideeFur0531
