Forum Discussion
Yadwinder1130
Apr 16, 2020Copper Contributor
Select my Background option not visible in my MS Teams
Hi, I have two laptops from work , don't seem to have "Select my Background option" visible in my MS Teams in one of them. For that particular model of the laptop no one in the company seems to h...
- Jul 16, 2020
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
jacobos007
May 09, 2020Copper Contributor
This worked for me:
1. user file explorer to navigate to: %APPDATA%\Microsoft\Teams\Backgrounds\Uploads
2. if the folder structure doesn't exist - create it.
3. drop a picture in there
4. restart
5. option now showing
Hope this helps!
Jaco
Szlachta1
May 18, 2020Copper Contributor
jacobos007
Our machines that still do not have this option are all using the following processor: Intel® Core™ i7-8850H.
No folders named ...Backgrounds\Uploads are there already. And even if we create those new folders and restart, still no background options.
Any more ideas guys?
- shreyansh_agarwalJun 11, 2020Copper Contributor
Szlachta1 even i have the same problem with the version 1.3.00.13565 (64-bit) please help
- KevendbMay 25, 2020Copper Contributor
- Drewber78Jan 15, 2021Copper ContributorThis worked for me for blur. In my teams folder, /Backgrounds wasn't there; created it, added an image, and still wasn't able to use the backgrounds. This hotkey works. More hotkeys available? And I'm going to continue to play with it to make mine work. Thanks for the assist!
- jabaugradMay 20, 2020Copper Contributor
I am in the same boat here. I have a Processor that is 100% AVX2 enabled. I'm on the latest version on Teams. I have created the folder structure (and added a picture) since it didn't exist. All the things. No luck.
I have another PC that is way older and worked from Day 1 with the Background effects options.
Anything else I'm missing? I even uninstalled/reinstalled Teams.
- larkimMay 20, 2020Copper Contributor
I think I have a similarly related issue in that the 3x3 video has not become available for me, yet identical users on our same tenancy with same spec laptops and same spec Teams client installations have got the feature and have had it since last week. I get the distinct impression that "something" in the roll out to tenancies then also has a slow-ish roll out through all users. Perhaps the same issue is there for the backgrounds referenced on this thread.