Forum Discussion
Select my Background option not visible in my MS Teams
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
It is not about CPU GBs or RAM, the main issue could be that your CPU do not support AVX2.
To check go here: https://ark.intel.com/content/www/us/en/ark.html
In the "Search Specification" search box write your CPU model (i.e: i7-4590U) and hit enter.
Under "Advanced Technologies" check what does it say for "Instruction Set Extensions".
Does it support AVX2 or just AVX?
Tony999 You are correct - my CPU is an older i5-2500 and only has AVX.
Many thanks for the info.
didee0531 Actually I did all recommendations on this topic and apparently my computer qualifies to have the background feature, yet it doesn't! I have tried it all so far and still the Background mystery is around with none being able to decipher it. Microsoft, please release more information or at least an error message on each user's computer enlisting the deficiencies related to requirements breaches!
