Forum Discussion
Select my Background option not visible in my MS Teams
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
RealTime_M365 I have checked that my version is 1.3.008663, that my PC more than satisfies the CPU and memory requirements (12GB memory 3.3Ghz CPU) but this option still does not appear when I click on ... Others at my work have the same version and it works for them.
At the time I am on Teams on my home PC, I am usually also connected to my work desktop remotely via RDP - would that matter?
It is not about CPU GBs or RAM, the main issue could be that your CPU do not support AVX2.
To check go here: https://ark.intel.com/content/www/us/en/ark.html
In the "Search Specification" search box write your CPU model (i.e: i7-4590U) and hit enter.
Under "Advanced Technologies" check what does it say for "Instruction Set Extensions".
Does it support AVX2 or just AVX?
Both PC's I am using have 1.3.00.19173 Teams
I have an All-In-One PC without AVX2 support (Intel® Core™ i5-3470S Processor -Instruction Set Extensions Intel® SSE4.1, Intel® SSE4.2, Intel® AVX) That Has the option for "Apply Background Effects".
My other (High End) PC with AVX2 Support (Intel® Core™ i9-9900K Processor - Intel® SSE4.1, Intel® SSE4.2, Intel® AVX2) Does not have the option for "Apply Background Effects".
I have tried reinstalling, updating, copying the JSON files mentioned in this thread, and have dropped images into the "Teams\Backgrounds\uploads" folder - nothing helps. I may open a ticket with Microsoft as we are partners and it shouldn't cost anything, but wanted to try here first. Thanks in advance for any thoughts or ideas.
I have also tried everything. JSON files, creating Uploads folder and adding image there. Nothing enables the feature.
- Having this same issue. Teams was working fine. But I had to reset to factory setting for some other issues....Since then nothing. Tried everything. This surface go 2.
Tony999 I have AVX2, still I get only blur option. No option to change background on my macbook pro. Any idea?
Srishti333 I'm sorry i'm not too familiar with Macbooks but technically the blur function and background effects uses the same technologies (it is just a blurred image set as your background) I find it weird that you have one and not the other.
The CPU requirement of AVX2 is the most common problem but there are other requirements too for your graphic card and your camera but those are usually met.
Try going to Application Support -> Microsoft -> Teams -> Backgrounds -> Uploads
Can you find the Backrounds folder? can you find the Uploads folder? if yes try to put some picture there, restart teams and test. Note use the blur function at least one time before checking if the folder exist, you can just create a new meeting and activate the blur function and then close.
I cannot see Background folder. How can I re-download the new version? Please advise, thanks!
Tony999 You are correct - my CPU is an older i5-2500 and only has AVX.
Many thanks for the info.
didee0531 Actually I did all recommendations on this topic and apparently my computer qualifies to have the background feature, yet it doesn't! I have tried it all so far and still the Background mystery is around with none being able to decipher it. Microsoft, please release more information or at least an error message on each user's computer enlisting the deficiencies related to requirements breaches!
